Thursday, 1 March 2012

My Book Live not working with iTunes 10.5

I recently bought a My Book Live and wanted to use it as a streaming server for Apple appliances.
During initial setup there was a prompt for a new firmware which I installed straight away. Then after moving some music over to the shared drive, I tried to connect to it in iTunes which obviously failed.

After searching around for a while I found a lot of people experiencing similar issue with not only the MBL, but with a lot of other NAS' as well.
Amongst the suggested resolutions were:
  1. Make sure "Media Serving" option on the share was set to "All"
  2. Under Settings > Media > iTunes, execute the "rescan"

None of them worked, iTunes just showed the spinning wheel as it tried to connect.

Then spending a bit more time checking debug logs from forked-daapd (the iTunes Server) and the network traffic, everything looked good, it just wouldn't work.

Since the firmware already been updated, I didn't have much hope when visiting WD's support page to look for a new firmware to support the iTunes 10.5. Surprisingly there was a much newer version available. After installing it and the library was rescanned, it worked perfectly. Well, for music at least.
As it turns out the iTunes 10.5 and My Book Live currently only support streaming of music. For videos, iTunes 10.2 must be used.

Install latest firmware (MyBookLive 02.10.09-124 : Core F/W).

For instructions on how to update the firmware, please follow the instructions provided by WD:

Clearly Apple is causing all these issues for the sole purpose of saying, "You should be using our products!". Time will tell if it is right or wrong.

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